ServiceNow Administrator

Sydney Contract or Temp

With my unique background having worked on the technical side as an Engineer and Consultant with a Business & IT Degree, I’ve been there with you and understand your challenges.As an experienced advisor, delivery focused partner with extensive market insights and armed with many tools, I have helped countless amounts of candidates and clients navigate through their recruitment journey over the past 11 years.By collaborating with amazing, creative tech companies and the next awesome innovators across multiple industries, it has been my authentic, engaging and honest approach that provides the best value to their recruitment decisions and challenges, which helps drive everyone to get great results and success.With determination, confidence, having a strong focus, passion and grit, I try to outwork the rest by continuing to be a brave advocate connecting people with outstanding opportunities. Using my experience, talent communities, connections, data, market intelligence and multiple resources to help deliver the best solutions and outcomes for everyone. This includes startups to enterprise businesses, both contracting or permanent with roles at all different levels.Whether you're looking for that next amazing opportunity that's going to help you grow and learn or needing to attract and retain talent, then let's work on strategies and discover together!

Recruiter :
Matthew Kiker

Matthew Kiker
We are looking for a ServiceNow Administrator who will be part of a highly collaborative team focused on providing support for field engineers as well as customers/end users day to day.
  • Up to $450 per day inc super.
  • 12-month contract (strong potential for either FT conversion or ext. up to 18 mos).
  • Pref Sydney based / Hybrid setup (WFH+ 2-3 days in their CBD offices). Sydney 2000.
The client:-

Our client is a truly innovative and industry leading software company that works with a number of SME's through its Enterprises business. Their global software product is a single enterprise cloud-based platform and are recognized as 1 of the Top Fortune 100 companies to work for in 2021 & 2022!

Their products help create much better ways of working that change the way the entire world works!  
What you will be doing:-

  • Provides technical support to field engineers, technicians, and product support personnel. 
  • Help support those who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. 
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. 
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. 
  • Might be involved in customer installation and training. 
  • Help provides support to customers/users where the product is highly technical or sophisticated in nature.
Skills you'll need to be successful in this role:-
  • 2 - 3+ years' experience in an application support engineer and/or similar type of role.
  • Experience as a ServiceNow Administrator and/or ServiceNow Developer. 
  • Strong customer facing technical support (Web based products or e-commerce preferred).
  • Need SQL and Linux experience.
  • Experience in troubleshooting JavaScript Code - need to understand it.
  • Large-scale application design, development, and operations. 
  • Demonstrated creative problem-solving approach and strong analytical skills.
  • Must be proficient with analyzing log files and standard debugging concepts.
  • Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
  • Previous experience working with the ServiceNow platform.
  • Experience troubleshooting web application.
  • Excellent communication skills (verbal and written).
What awaits you:-

You can look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth trajectory & the opportunity for perm conversion.

***Please note: This is not a senior position. 

What’s next?

Apply today via the link below or reach out directly to [email protected] for more information - we can’t wait to meet you! 

Referral reward:

IT & Telecomms > Help Desk / Support IT & Telecomms

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