Performance Support Engineer

Sydney Contract or Temp

SUPPORT. BUILD. FOSTERYour friendly neighborhood Recruiter interested in connecting with Real People

Recruiter :
Vanessa Fugaban

Vanessa Fugaban
  • Consistently awarded as 1 of the Top Fortune 100 companies to work for!
  • Flexible WFH/Hybrid setup working from a Sydney CBD office + addit perks
  • Enjoy continuous learning, career growth & strong potential for FT conversion!
Learn from the Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies!

We're seeking a passionate and skilled Technical/Application Support Engineer to join our client's highly collaborative, supportive & multi-talented 'Performance Tech Support team. As this is a customer facing role, you will tackle challenging platform & customer issues, champion customer success, and contribute to shaping the Cloud landscape! Flexibility to work occasionally outside of business hours may also be requested when needed.

Role: Technical Support Engineer (Performance)

Here's what you'll be doing:
  • Become a platform expert: Deepen your understanding of our core functionalities, allowing you to confidently diagnose and resolve customer issues.
  • Master the art of troubleshooting: Utilize various diagnostic tools to pinpoint the root cause of problems and guide customers towards effective solutions.
  • Embrace ownership: Take initiative and diligently manage your assigned cases, ensuring timely and efficient resolution.
  • Collaborate for success: Work seamlessly with other teams when complex issues require broader expertise. Your collaborative nature and willingness to learn will be instrumental.
  • Think creatively: Approach challenges with a problem-solving mindset, finding innovative solutions to keep customers productive.
  • Advocate for improvement: Leverage your unique customer-facing perspective to provide valuable insights for process and product enhancements.
Technical skills:
  • Up to 3+ years customer facing Technical Support or Application Support experience (web-based products or e-commerce)
  • Advanced experience with RDBMS (MySQL/SQL, Oracle) e.g effectively querying tables, indexing, managing data/data manipulation, tune SQL queries etc.
  •  Some experience using terminal to review large log files, search for patterns, identify issues & manipulating output
  • Working knowledge in administering Linux/Unix OR Microsoft Server
  • Ability to troubleshoot difficult technical issues with ease & complexity
  • Some basic understanding of JavaScript code
Nice to Haves:
  • Good experience writing/debugging OO code (pref Java or other relevant technologies)
  • Knowledgeable in 1 (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
  • Working knowledge of the components in a web applications stack

Ready to join our team?


APPLY below asap or email [email protected] and we'll be in touch with you right away!

Feel free to check out our other job openings & set up job alerts here:  https://www.realtimeaustralia.com/job-search/

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IT & Telecomms > Help Desk / Support IT & Telecomms

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