Application Support Engineer

Sydney Contract or Temp

SUPPORT. BUILD. FOSTERYour friendly neighborhood Recruiter interested in connecting with Real People

Recruiter :
Vanessa Fugaban

Vanessa Fugaban
  • Must be Sydney based / Hybrid setup: WFH & 1-2 days in office (Sydney CBD 2000)
  • 12 months contract (strong potential for perm conversion)
  • $540/day (incl. super +laptop +training)
Elevate your Tech career by joining one of the World's leading Cloud Software companies & becoming a key individual contributor for their highly collaborative & multi-talented UX Tech Support team!

Our client is a Multi-awarded Top Fortune 100 Cloud based Tech company who is disruptive & changing the way people work by helping modern enterprises operate faster & become more scalable than ever before. Our client is highly adaptable, constantly evolving, and are passionate about their product and live for their customers.

Position Overview:

Job Title: Senior Technical Support Engineer

The UX APJ Team delivers exceptional customer support which is why we are so customer-centric. Our Engineers are driven and continue to evolve in our support of Service Portal and our Emerging products in the Mobile & Collaboration space & much more!

Who we're looking for:

This person will be responsible for managing & resolving challenging issues for our partners & customers. This includes developing Subject matter expertise & collaborating with other team members in various technologies.
  • Strong analytical & troubleshooting ability in resolving technical cases created by customers looking for help to answer technical questions about the client software & platform.
  • Good understanding of analysing log files & standard debugging concept
  • Excellent client/ customer management skills
  • Gain an understanding of the ITSM platform & all core functionality.
  • Ability to work with high-value customer administrators and developers & accomplish personal & group goals.
  • Some familiarity in incident, problem, and change management as well as knowledgebase management, defect & escalation management.
What skills you’ll bring to the team:


  • Up to 4+ years of Application Support/Front-end/Web support experience (preferably web based products or e-commerce)
  • Worked with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
  • Good knowledge with JavaScript, AngularJS and/or Jelly.
  • Familiarity working with Java or other BE programming languages
  • Some exposure to Web Services (consuming or providing)
  • Good understanding of ITSM practices
Nice to Haves:
  • Experience using Linux, Unix OR Microsoft Server
  • Good Experience with Relational databases (e.g MySQL or Oracle)
  • Ability to read, understand & debug other scripting languages (e.g Python, Perl, Unix Shell, Windows Shell)
  • Experience providing SaaS support would be a plus
What awaits you:

You can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive & collaborative environment, strong growth projectory & the opportunity for perm conversion.

*Please Note:

All candidates Must be local to Sydney & will need to be Perm Residents or Citizens (for Perm conversion)

What's Next?

APPLY below or email [email protected] and we'll be in touch with you right away!

Referral reward:

IT & Telecomms > Help Desk / Support IT & Telecomms

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